General Return Policy:
Most merchandise may be returned within 15 days of
delivery so long as the merchandise is in new, resalable condition
with all original components and packaging intact. All returns must
be authorized by Customer Service. The RA number must be visible on
the outside of the package, or the package may be refused. Some
items may be subject to restocking fees up to 20%. Returned items
that are not in new, resalable condition will either be refused and
returned to the sender . Shipping charges and return fees are not
refundable unless the return is due to a Sportimesales error.
Non-Returnable Items:
-
Items that have been used
-
Items without all original packaging or
components
-
Garments that have been worn, laundered or
altered
-
Bats with the factory shrink wrap removed
-
Customized, decorated or special order items
(uniforms, bags, gloves, etc.)
-
Clearance and Closeout or discontinued Items
-
Mouthguards removed from their original
packaging
-
Athletic supporters removed from their original
packaging
Process for Returning Merchandise:
-
Obtain a Return Authorization (RA) number and
the proper address to return the merchandise to from Customer
Service. All returns must be authorized.
-
Repack the merchandise in its original packaging
including any tags, accessories or literature that came with the
merchandise. Pack the merchandise in the box used to ship the
merchandise to you or a functional equivalent.
-
Write the RA number on the outside of the
package. RA numbers should be clearly visible without opening
the package. Returns without a visible RA number on the outside
of the package will be refused.
-
Label the package with the correct return
shipping address. Not all items are returned to our office
address. Returns shipped to the incorrect address may result in
additional shipping charges and delays in issuing credits. You
may want to insure the package. Sportimesales is not responsible
for returned products that are lost or damaged during shipping.
Credits:
Credits are typically issued within 2 to 4 weeks of
receiving the returned item. The amount of the credit issued will be
price of the merchandise and any applicable taxes less the original
shipping charges and any additional fees.
Exchanges:
In order to keep our prices low, and to get your
items to you as quickly as possible, Sportimesales typically does
not exchange merchandise. We treat exchanges as a return, a refund
will be issued if return policy is adhered to.
Return Authorization:
All returns must be authorized by Customer Service.
Return authorizations will include a Return Authorization number (RA
number) that must be displayed on the outside of the package and the
correct return address. Once an RA number is issued, the returned
item must be received within 15 days. Returns that are not
authorized, do not have an RA number visible on the outside of the
package, are sent to the wrong address, or are received later than
15 days after RA number being issued will be refused.
A return authorization does not guarantee a credit
will be issued. If subsequent inspection of the returned merchandise
indicates the merchandise was not eligible for return, the package
will be refused.
Restocking, & Refused Package Fees:
Sportimesales stocks most of the merchandise offered
for sale on www.sportimesales.com. Merchandise directly stocked by
Sportimesales! typically does not incur a restocking fee if
returned. Sportimesales typically only charges a restocking fee when
one is charged by one of our suppliers or if the circumstances
surrounding the return warrant a restocking fee. Restocking fees
range from 10% to 20% of the cost of the merchandise.
Merchandise must be returned without damaged or
missing components, manuals or packaging that prevents Sportimesales
from being able to resell the merchandise.
Sportimesales will charge a refused package fee for
any order that is refused when delivery is attempted without prior
authorization from Sportimesales. The refused package fee is equal
to the amount of the shipping charges for the order and the
carrier's charges for returning the refused package(s). These orders
will also be charged a 15% restocking fee.
